Computer User Support Specialists Job at micro1, Remote

  • micro1
  • Remote

Job Description

Role Title: Computer User Support Specialists

Role Type: Contractor

Location: Remote

micro1 is selecting Computer User Support Specialists to contribute their advanced troubleshooting capabilities to a key customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required, your domain knowledge is what matters.

Scope of Work

  • Diagnose and resolve common and complex hardware, software, and networking issues using industry best practices.
  • Provide guidance on OS support (Windows, MacOS, Linux) and network connectivity, including TCP/IP, VPNs, and DNS-related concerns.
  • Document troubleshooting steps, solutions, and user interactions clearly within a ticket management system.
  • Contribute detailed process insights that enhance future support workflows and training data quality.
  • Collaborate asynchronously and communicate technical concepts effectively through written and verbal channels.
  • Identify patterns in support issues, offering recommendations or process improvements to the project team.

Preferred Qualifications

  • Minimum 3 years' proven experience providing Tier 2/3 IT support.
  • Expertise in diagnosing and resolving hardware and software issues across varied platforms.
  • Strong understanding of networking concepts, including TCP/IP, VPNs, and DNS troubleshooting.
  • Proficiency with ticket management systems and thorough documentation practices.
  • Exceptional written and verbal communication skills, with a focus on user-friendly explanations.
  • Certifications such as CompTIA A+, Network+, or ITIL are advantageous.
  • Demonstrated ability to work independently, prioritize tasks, and deliver high-quality input for technical projects.

Job Tags

Contract work, For contractors, Remote work

Similar Jobs

Honda Aircraft Company, LLC

Metrology Specialist Job at Honda Aircraft Company, LLC

 ...Job Purpose Honda Aircraft Company is seeking an entry to midlevel Metrology Specialist to support Tooling, Production, R&D, and Flight Test operations. This role is metrologyfocused but also has strong interaction with tooling design, fabrication, fixture setup... 

Shelby Materials

CDL B Truck Driver - Ready Mix Concrete - Lebanon, IN Job at Shelby Materials

 ...Job Description Job Description CDL Truck Drivers Needed in Indiana - Join the Shelby Materials Team! Shelby Materials is looking...  ...deliver exceptional service to our customers. Experience with ready-mix trucks is helpful but not required; comprehensive training is provided... 

Southeastern Computer Consultants, Inc.

AR/VR Developer I Job at Southeastern Computer Consultants, Inc.

OverviewSCCI has an exciting opportunity for an experienced Augmented Reality (AR)/Virtual Reality (VR) Developer I to support the Battle Management System (BMS), an innovative DoD program. If you are an innovative thinker with a background in Virtual Reality, have advanced... 

The Reynolds and Reynolds Company

Network Support Specialist Job at The Reynolds and Reynolds Company

 ...Network Support Specialist As a Network Support Specialist, you will serve as the single point of ownership for dealership computer hardware and networking issues. This can include troubleshooting and repairing problems with data communication equipment, routers, switches... 

1-800-FLOWERS.COM, INC.

Part-Time Delivery Driver Job at 1-800-FLOWERS.COM, INC.

 ...secondary responsibilities, but the manager may assign additional duties as needed. Changing the marquees Transferring product between all Iowa stores Checking-in and pricing product Removing and breaking down boxes Sweepin Delivery Driver, Part-Time, Driver, Delivery...